Prompt response, investigated the problem, provided a solution to install a back water valve on main drain. Quotation was reasonable. Remediation was completed in a timely manner, City Inspector approved the BWV installation and the area was filled in and the concrete floor reinstalled. We are very thankful for the excellent customer service, backed-up by warranty.
I was having an issue with a bad smell coming from my basement. I had absolutely no idea what could be causing this so, I called Drain Rescue because I realized that this smell was coming directly from a drain in my basement. The customer service rep told me she would be sending over a drain specialist to assess the situation because this seemed as though it was indeed a drainage issue. The technician arrived, scoped the work and was able to determine what the problem was. Knowing I hadabsolutely no idea of what was going on, the tech explained everything to me and made sure I understood what the problem was and what he was going to do to fix it. I felt comfortable agreeing to the work he suggested needed to be done and, it was the best decision I ever made. The job was not as expensive as I thought it would be and, most importantly, I no longer have smelly basement! Thanks Drain Rescue!
I tried to take a nice warm shower during the cold snap last week and discovered that I had no water, hot or otherwise! I called Drain Rescue and the plumber (Paul) was at my door in just over a half hour. He was fast, friendly, and very respectful to my home. My sister later told me that her pipes froze as well and I had no hesitation about recommending Drain Rescue!
