Reviews

Update September 3 - The company reached out to me and apologized for the inconvenience. They reassured me that the service I received is not typical of their technicians and the issue has been remedied. I have updated my review to 4 stars as the service in responding to my complaint was appreciated. —————————- While the customer service in terms of responding to our call and dispatching someone to our home was great, I am sorry to say I would not recommend this company if you have a plumbing issue. We had a clogged drain and had tried all the conventional ways of fixing it (draino, plunging and a manual cable auger). We called Drain Rescue because we didn't know what else to do. They charged us a $45 fee just to come provide a quote (many other companies, I learned after the fact, do not charge a fee at all). Without even spending time looking at the pipes themselves, they then told us they recommended a drain flush, which would cost $1250! Thankfully, we did not pursue this as it seemed outrageous. We later learned that most companies can use a cable auger (with a machine) and have the problem cleared - they also said they never recommend a drain flush unless its absolutely necessary. The cost for this is around $250-300 depending on the drain. We did this with another company and the issue was solved - drain fixed! I do not recommend this company. Save your money!

Update September 3 - The company reached out to me and apologized for the inconvenience. They reassured me that the service I received is not typical of their technicians and the issue has been remedied. I have updated my review to 4 stars as the service in responding to my complaint was appreciated. —————————- While the customer service in terms of responding to our call and dispatching someone to our home was great, I am sorry to say I would not recommend this company if you have a plumbing issue. We had a clogged drain and had tried all the conventional ways of fixing it (draino, plunging and a manual cable auger). We called Drain Rescue because we didn't know what else to do. They charged us a $45 fee just to come provide a quote (many other companies, I learned after the fact, do not charge a fee at all). Without even spending time looking at the pipes themselves, they then told us they recommended a drain flush, which would cost $1250! Thankfully, we did not pursue this as it seemed outrageous. We later learned that most companies can use a cable auger (with a machine) and have the problem cleared - they also said they never recommend a drain flush unless its absolutely necessary. The cost for this is around $250-300 depending on the drain. We did this with another company and the issue was solved - drain fixed! I do not recommend this company. Save your money!

Update September 3 - The company reached out to me and apologized for the inconvenience. They reassured me that the service I received is not typical of their technicians and the issue has been remedied. I have updated my review to 4 stars as the service in responding to my complaint was appreciated. —————————- While the customer service in terms of responding to our call and dispatching someone to our home was great, I am sorry to say I would not recommend this company if you have a plumbing issue. We had a clogged drain and had tried all the conventional ways of fixing it (draino, plunging and a manual cable auger). We called Drain Rescue because we didn't know what else to do. They charged us a $45 fee just to come provide a quote (many other companies, I learned after the fact, do not charge a fee at all). Without even spending time looking at the pipes themselves, they then told us they recommended a drain flush, which would cost $1250! Thankfully, we did not pursue this as it seemed outrageous. We later learned that most companies can use a cable auger (with a machine) and have the problem cleared - they also said they never recommend a drain flush unless its absolutely necessary. The cost for this is around $250-300 depending on the drain. We did this with another company and the issue was solved - drain fixed! I do not recommend this company. Save your money!

Update September 3 - The company reached out to me and apologized for the inconvenience. They reassured me that the service I received is not typical of their technicians and the issue has been remedied. I have updated my review to 4 stars as the service in responding to my complaint was appreciated. —————————- While the customer service in terms of responding to our call and dispatching someone to our home was great, I am sorry to say I would not recommend this company if you have a plumbing issue. We had a clogged drain and had tried all the conventional ways of fixing it (draino, plunging and a manual cable auger). We called Drain Rescue because we didn't know what else to do. They charged us a $45 fee just to come provide a quote (many other companies, I learned after the fact, do not charge a fee at all). Without even spending time looking at the pipes themselves, they then told us they recommended a drain flush, which would cost $1250! Thankfully, we did not pursue this as it seemed outrageous. We later learned that most companies can use a cable auger (with a machine) and have the problem cleared - they also said they never recommend a drain flush unless its absolutely necessary. The cost for this is around $250-300 depending on the drain. We did this with another company and the issue was solved - drain fixed! I do not recommend this company. Save your money!

Update September 3 - The company reached out to me and apologized for the inconvenience. They reassured me that the service I received is not typical of their technicians and the issue has been remedied. I have updated my review to 4 stars as the service in responding to my complaint was appreciated. —————————- While the customer service in terms of responding to our call and dispatching someone to our home was great, I am sorry to say I would not recommend this company if you have a plumbing issue. We had a clogged drain and had tried all the conventional ways of fixing it (draino, plunging and a manual cable auger). We called Drain Rescue because we didn't know what else to do. They charged us a $45 fee just to come provide a quote (many other companies, I learned after the fact, do not charge a fee at all). Without even spending time looking at the pipes themselves, they then told us they recommended a drain flush, which would cost $1250! Thankfully, we did not pursue this as it seemed outrageous. We later learned that most companies can use a cable auger (with a machine) and have the problem cleared - they also said they never recommend a drain flush unless its absolutely necessary. The cost for this is around $250-300 depending on the drain. We did this with another company and the issue was solved - drain fixed! I do not recommend this company. Save your money!

Update September 3 - The company reached out to me and apologized for the inconvenience. They reassured me that the service I received is not typical of their technicians and the issue has been remedied. I have updated my review to 4 stars as the service in responding to my complaint was appreciated. —————————- While the customer service in terms of responding to our call and dispatching someone to our home was great, I am sorry to say I would not recommend this company if you have a plumbing issue. We had a clogged drain and had tried all the conventional ways of fixing it (draino, plunging and a manual cable auger). We called Drain Rescue because we didn't know what else to do. They charged us a $45 fee just to come provide a quote (many other companies, I learned after the fact, do not charge a fee at all). Without even spending time looking at the pipes themselves, they then told us they recommended a drain flush, which would cost $1250! Thankfully, we did not pursue this as it seemed outrageous. We later learned that most companies can use a cable auger (with a machine) and have the problem cleared - they also said they never recommend a drain flush unless its absolutely necessary. The cost for this is around $250-300 depending on the drain. We did this with another company and the issue was solved - drain fixed! I do not recommend this company. Save your money!

Update September 3 - The company reached out to me and apologized for the inconvenience. They reassured me that the service I received is not typical of their technicians and the issue has been remedied. I have updated my review to 4 stars as the service in responding to my complaint was appreciated. —————————- While the customer service in terms of responding to our call and dispatching someone to our home was great, I am sorry to say I would not recommend this company if you have a plumbing issue. We had a clogged drain and had tried all the conventional ways of fixing it (draino, plunging and a manual cable auger). We called Drain Rescue because we didn't know what else to do. They charged us a $45 fee just to come provide a quote (many other companies, I learned after the fact, do not charge a fee at all). Without even spending time looking at the pipes themselves, they then told us they recommended a drain flush, which would cost $1250! Thankfully, we did not pursue this as it seemed outrageous. We later learned that most companies can use a cable auger (with a machine) and have the problem cleared - they also said they never recommend a drain flush unless its absolutely necessary. The cost for this is around $250-300 depending on the drain. We did this with another company and the issue was solved - drain fixed! I do not recommend this company. Save your money!

Update September 3 - The company reached out to me and apologized for the inconvenience. They reassured me that the service I received is not typical of their technicians and the issue has been remedied. I have updated my review to 4 stars as the service in responding to my complaint was appreciated. —————————- While the customer service in terms of responding to our call and dispatching someone to our home was great, I am sorry to say I would not recommend this company if you have a plumbing issue. We had a clogged drain and had tried all the conventional ways of fixing it (draino, plunging and a manual cable auger). We called Drain Rescue because we didn't know what else to do. They charged us a $45 fee just to come provide a quote (many other companies, I learned after the fact, do not charge a fee at all). Without even spending time looking at the pipes themselves, they then told us they recommended a drain flush, which would cost $1250! Thankfully, we did not pursue this as it seemed outrageous. We later learned that most companies can use a cable auger (with a machine) and have the problem cleared - they also said they never recommend a drain flush unless its absolutely necessary. The cost for this is around $250-300 depending on the drain. We did this with another company and the issue was solved - drain fixed! I do not recommend this company. Save your money!

Update September 3 - The company reached out to me and apologized for the inconvenience. They reassured me that the service I received is not typical of their technicians and the issue has been remedied. I have updated my review to 4 stars as the service in responding to my complaint was appreciated. —————————- While the customer service in terms of responding to our call and dispatching someone to our home was great, I am sorry to say I would not recommend this company if you have a plumbing issue. We had a clogged drain and had tried all the conventional ways of fixing it (draino, plunging and a manual cable auger). We called Drain Rescue because we didn't know what else to do. They charged us a $45 fee just to come provide a quote (many other companies, I learned after the fact, do not charge a fee at all). Without even spending time looking at the pipes themselves, they then told us they recommended a drain flush, which would cost $1250! Thankfully, we did not pursue this as it seemed outrageous. We later learned that most companies can use a cable auger (with a machine) and have the problem cleared - they also said they never recommend a drain flush unless its absolutely necessary. The cost for this is around $250-300 depending on the drain. We did this with another company and the issue was solved - drain fixed! I do not recommend this company. Save your money!

Update September 3 - The company reached out to me and apologized for the inconvenience. They reassured me that the service I received is not typical of their technicians and the issue has been remedied. I have updated my review to 4 stars as the service in responding to my complaint was appreciated. —————————- While the customer service in terms of responding to our call and dispatching someone to our home was great, I am sorry to say I would not recommend this company if you have a plumbing issue. We had a clogged drain and had tried all the conventional ways of fixing it (draino, plunging and a manual cable auger). We called Drain Rescue because we didn't know what else to do. They charged us a $45 fee just to come provide a quote (many other companies, I learned after the fact, do not charge a fee at all). Without even spending time looking at the pipes themselves, they then told us they recommended a drain flush, which would cost $1250! Thankfully, we did not pursue this as it seemed outrageous. We later learned that most companies can use a cable auger (with a machine) and have the problem cleared - they also said they never recommend a drain flush unless its absolutely necessary. The cost for this is around $250-300 depending on the drain. We did this with another company and the issue was solved - drain fixed! I do not recommend this company. Save your money!