5 Things to Consider When Choosing a Plumber
Have you ever looked into hiring a plumber in the Toronto area?
Given the range of possibilities, it might seem difficult to know which company will be the best choice for your needs. However, it’s well worth doing a little bit of research – otherwise, you run the risk of hiring someone who could cause further damage to your valuable property.
If you are on the hunt for a professional, trustworthy plumbing company, here are a few things you should be asking about.
1 – Quotes & Pricing
When you are looking for a plumbing company, take note of how they go through the inspection and quoting process. Get a couple of different estimates if possible. If the price seems too low, this could be a red flag.
A great plumber will need to get a thorough understanding of the situation and possible solutions via inspection before offering a quote. You’ll also want to ask what the quote includes, for instance, parts, labour and follow-up service. A transparent and trustworthy plumbing company should offer all of this information without hesitation.
2 – Staff Experience
Ask the company about what prior training the plumbers had before they were hired, and what they are doing on the job to stay up-to-date and licensed. Take note of how the rest of the staff behaves as well — are they delivering the best possible customer service? Are you kept on hold for long periods? These small things can add up to a lot when you’re in the midst of some sort of urgent plumbing problem.
3 – Licensing & Insurance
Be sure to choose a company with good liability insurance to ensure everyone’s safety and avoid any terrible problems down the road. Reputable companies have a lot to lose, so they’re more likely to have fully certified and licensed staff than independent workers.
Be sure also to check about guarantees and warranties — this includes the parts. A certified company is also more likely to guarantee any follow-up work that’s needed. Work should be guaranteed for at least several months to a year, depending on the type of job it is.
4 – Availability
Plumbing problems can happen any day of the week, and at any time of day, so it’s important that you choose a professional plumber that is available 24-hours a day, seven days a week. You should also find a plumber that’s close to your home or business.
5 – Company Reputation
Choose a local company with a longstanding history, and that demonstrates clear evidence of customer satisfaction. You can also ask about how long their staff members have been with them — a high staff turnover may be a red flag. And don’t be afraid to ask for references.
You should be able to communicate clearly and receive optimal customer service with your plumber. You should feel like they are ready and willing to meet all your needs, they show up on time and offer clear quotes and information about services.
Drain Rescue Plumbers have been in business since 1997 and offer a full range of services. We take a comprehensive approach to each unique situation. If you’re looking for a reliable local plumber in the Toronto area,call or message Drain Rescue Plumbers–we’re here to help!